Rush Repair Option
At QIE, we realize that time is money. Every minute your industrial equipment isn't operational, you're losing money. We work hard to ensure you receive fast, efficient, quality repairs.
Typical unit turnaround averages five working days for the "Standard" repair category. If a faster response time is required, please be sure to make your QIE customer service professional aware of your requirements when you place a repair order. In such instances, your unit can be quoted under the Rush repair option. Under the " RUSH " option it will be moved ahead of other standard repairs, and any special parts need will be shipped in air freight services, that's the QIE response!
To offset additional costs, all "rush" repairs will incur a 25% surcharge with a minimum of $50 and a maximum of $250 for this priority service. This additional rush charge also offsets any special handling charge. Rush fees are minimum billings, cannot be canceled nor refunded after approval is given.
(Rush fees for units outsourced to repair agents may vary by vendor.)